24/7 healthcare support with Airdial BPO - telemedicine, patient care, billing and records made simpler and reliable.
At Airdial BPO Solutions, we know that the healthcare industry has to be met with a fine balance between accuracy and empathy, and efficiency. That is why our healthcare BPO services are aimed at the provision of support both to providers and patients as a means of helping to optimize operations as well as improve the care practice as a whole.
Patient Support & Inquiries: Our well-trained support experts are the initial point of contact to patients and support from appointment making, medical information to billing queries. We want to provide a seamless and stress-free experience, and your staff can concentrate on providing quality care.
Telemedicine Support: Our trained support experts are the first line of contact for patients to address scheduling medical information, and billing inquiries. We want to ensure you have a smooth and less stress on your staff by allowing them to concentrate on providing quality care.
Medical Billing & Coding: The process of billing is all about accuracy. Our team will also ensure that the medical billing and coding at your facilities are done right and promptly, helping your providers avoid errors and claim denials. This means there are accelerated reimbursements and better cash flow management.
Appointment Scheduling & Reminders: Lost appointments can be expensive in terms of time and money. We are responsible for appointment processing, confirmations, and automated reminders with no-show rate mitigation and a positive impact on patients’ access to treatment. Our service lets you keep your calendar packed and workflow running smoothly.
Claims & Insurance Processing: Insurance handling can be time-consuming. Claim submissions, verifications, and follow-ups are handled by our experts, ensuring that the providers are paid quickly, and the patients are kept informed in the event.
Health Records Management: Information security and compliance are the major concerns. We help in organising, updating and storing health records in compliance with HIPAA and industry standards, so that your practice is compliant and the patients’ information is safe.
At Airdial BPO Solutions, our healthcare services are based on reliability, compassion, and detail orientation. If you’re a clinic, hospital, or telemedicine provider, come to us and allow us to help make your operations stronger while you concentrate on doing what you do best – caring for your patients.
